Terms & Conditions

Processing Time

The time needed to prepare an order for shipping varies. For details, see individual items.

Estimated delivery times:
Canada: 4-10 business days
United States: 14-21 business days
International: 2-12 weeks

I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and Import Fees

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Pre-Orders

Pre-ordered items can only be cancelled within 48 hours of purchase.

Please keep in mind when purchasing a pre-ordered item that delays may happen. There may be changes in ship dates or product availability. This is beyond our control and refunds will be determined depending on the situation.

Any items placed with pre-order items will ship when the item arrives in stock. If you would like other items to ship immediately, please place a separate order.

Returns & Exchanges

Please remember, we are not responsible for any parcels or items that are lost or damaged in transit. To keep shipping costs low, tracking is not provided. Once your package ships and is in the hands of the carrier, you may experience delays or customs hold. This is beyond our control.

For all order discrepancies, as well as returns and exchanges, you must contact us within 3 days of order receipt. Even though we do not accept cancellations, please contact me if you have any problems with your order.

Defective Merchandise
We will happily accept returns via store credit or exchanges on defective merchandise and will reimburse you 100% of the item cost and shipping. For defective merchandise, Canada Post MUST be used for return shipping. Just contact me within 3 days of delivery and ship items back to me within 7 days of delivery. You should expect to receive your store credit within three weeks. This includes the transit time for us to receive your return and the time it takes us to process your return once we receive it.

If your order arrived damaged, please keep damaged shipping box in case we need to file a Canada Post claim. We may ask for pictures of the damaged item and shipping box to forward to the manufacturer and/or shipping carrier.

Please note, if the buyer can not provide confirmation an item has been returned to us, we are unable to provide a store credit, exchange or refund.

Returns
For any other returns and cancellations, there is a 20% restocking & order processing fee due to high shipping costs and inventory management. The buyer is responsible for the shipping and return postage. Please be certain of your selections before making payment. The product returned must be new and unopened. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Please note, if the buyer can not provide confirmation an item has been returned to us, we are unable to provide a store credit, exchange or refund.

Non-Returnable Items

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
~ Custom or personalized orders
~ Digital downloads

Privacy Policy

Your personal information is completely safe! We will never, ever disclose, distribute, sell or rent any of your personal information to any third party. Any information collected is solely for our own use and is used to provide you information regarding products and services.

Website Use Terms & Conditions

The following Terms and Conditions of Use are intended to outline LoveLee Ink’s policies for use of this website, as well as important disclosures and notices. By using this website, you agree to be bound by these Terms and Conditions of Use.

All information and materials on this website are owned and controlled by LoveLee Ink and J. Lee Best.  All copyright and intellectual property rights in our website and the content are expressly reserved.  You are prohibited from republishing, selling, licensing, distributing, or exploiting any content and materials on the website, including using our content or material on any other website.  LoveLee Ink permits direct linking to its content so long as proper credit (including name and link) is clearly provided.

This website (www.loveleeink.com)  may contain links to other sites on the internet that are owned and operated by third parties.  We do not regularly review or monitor sites linked to this website, and we are not responsible for the operation, availability, content, or accuracy of any pages or other sites linked from our website.  Your linking to any other pages or sites is at your own risk.  You agree that LoveLee Ink is not liable for any loss or damages you or any third party may suffer in connection with third parties’ webpages or websites.  We do not make any representations or warranties about the quality of any product, services, or information or other material purchased or obtained by you via use of this website or links.

LoveLee Ink does not represent or guarantee the truthfulness, accuracy, or reliability of any comments posted by other users or endorse any opinions expressed by users.  You acknowledge that any reliance on comments posted by other users will be at your own risk.  LoveLee Ink reserves the right to remove any comments at any time for any reason.  We reserve the right to expel users or restrict further access to the website in our sole discretion and judgment.

LoveLee Ink will not be liable to users for any losses or claims arising out of their use of our website, including any loss or corruption of data, computer software or hardware.  If any issues, problems or claims arise out of a user’s purchase, LoveLee Ink’s liability shall be limited to the purchase price of the items.

All posts are based solely upon LoveLee Ink’s experiences and opinions.  LoveLee Ink and J. Lee Best does not hold itself as an expert on any product or processes, and users of this website are encouraged to visit the retailer or manufacturer websites directly for more product detail and specifications.

If the user violates any of these restrictions in these Terms and Conditions, their account may be terminated by LoveLee Ink at any time at our discretion.

LoveLee Ink reserves the right to update or modify these Terms and Conditions at any time without prior notice. By using this website you are agreeing to be bound by the then current version of these terms of service.